Q.  What are the accepted methods of payment?

A.  We accept Paypal, Visa, Mastercard, American Express and Discover.  We also accept personal checks (with a 10-day hold for the check to clear).

Q.  When can I expect delivery of my order?

A.  The time needed to ship merchandise will vary depending upon the shipment's location and the time of year.  Customers should expect a 7-10 day delivery time.

Q.  How will my order be shipped?

A.  Orders will be shipped using Ground Service where possible.  In addition, some items may be shipped directly from the manufacturer to the customer.

Q.  What if my package arrives in a damaged condition?

A.  Damaged shipments from handling must be claimed with the freight carrier.  If any cartons are missing or damaged, be sure to note this on the freight bill.  If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage, and file a claim.  We are not responsible for damage cause by the freight carrier.

Q.  What if the product appears to have a manufacture's defect?

A.  Every product comes with our 100% satisfaction guarantee!  If you are not happy after initial inspection with quality, materials or workmanship, email our Customer Service Department for instructions. Manufacturers may change the look of a product at any time.  A 15% re-stocking fee will be charged for all non-defective returns.  Shipping to and from, plus re-stock, is also charged for undeliverable or refused packages.  Do not return products to us without first contacting us to receive instructions.  If an item is to be returned to us due to manufacture's defect, you must first receive a Return Authorization Number.  No packages will be accepted with a Return Authorization Number written clearly on the package. Please provide as much detail as possible for returns as they need details of the damage or defectiveness of the products being returned.

Q.  What is your return merchandise policy?

A.  Permission for any return merchandise must be secured from our Return Department.  You have 30 days from the ship date to receive refunds.  You must email the refund request to:  support@bikerleatherplus.com (with RETURN in the Subject field).  At that time a Return Authorization Number (RA#) with return instructions will be sent to you.  NO packages will be accepted with a Return Authorization Number written clearly on the package  Products being returned must have a RA# issued before being returned. 

PLEASE NOTE:  Leather goods are only eligible for return within 10 days of receipt.  Any requests that come through after that may be declined.  Any additional fees from UPS (i.e. refused packages, returns without an RA#, undeliverable packages, etc.) will be deducted from the refund to our customer.

PLEASE NOTE:  Swiss watches can be returned within 20 days from the ship date.  The supplier must receive your item back within 30 days of when it was originally shipped to you.  Please allow 14 days from the time we receive your item to process your return.  Generally product exchange is not an option.  For exchanges, simply place a duplicate order once the original is returned.

Q.  What if I get the wrong product?

A.  If you receive a different product than initially ordered, the item must be returned with the following:

• All original contents (Product, Manuals, Instructions, etc.)
• Original packaging
• Original invoice or receipt

    Once a return is authorized by our return department you should:

• Return the item to the address given to you by our Return Department.
• Write the Return Authorization Number clearly on the box or package.
• Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
• Returns shipped via U.S. Postal Service, or with a value of over $100.00 should be insured.
• We cannot be held liable for return merchandise that does not reach our Return Department.

Q.  Will I get my shipping costs back?

A.  We can refund shipping costs only if the return is a result of our error.  You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.  We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors.  The limit of our liability is the replacement cost of any item you purchased from us.

Q.  Can I make a change on my order, add an item, or make an address correction?

A.  All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quickly as possible.  We are unable to modify or cancel your order once it has been place and handed over to our warehouse.  Please make sure all information is correct before placing your order.

Q.  How can I cancel my order?

A.  We are unable to modify or cancel your order once it has been handed over to our warehouse.  It is impossible to locate one order out of hundreds that are awaiting shipment.